Low Price Guarantee
Don’t fall for free shipping, 50% off Retail, or any other ploy to draw your attention away from the actual final price paid for a collectible knife. If they add 7.5% to our price and then ship First Class in an envelope with a trinket or 10% coupon; are you really getting a better deal? Compare their delivered price to ours and we are so sure that we offer the best prices available that we will match any delivered price from our online storefront competition in the form of a partial credit. Subject to in-stock and same condition items once price / stock confirmed. Let us show you how we earn our reviews!
Pricing Guarantees
Coming products or Early Reserve products may have price estimates listed. These are our best estimate at the time listed. Things change. Foreign currency exchange rates, raw materials costs, customs fees, etc. are all susceptible to change. Thus, we do not guarantee any price marked or otherwise, until you have submitted your order payment. And even then, if it was in error, read below “Mis-Priced Items”.
Stock Items
We have many knives in inventory due to quantity buying (to keep the prices reasonable for our customers), thus many times the knife shown on the website is not the exact knife you will receive. If you ever receive a product that is defective or not the same model / make / age as the one ordered, notify us within 5 days of arrival and we will arrange a refund / replacement.
Out of Stock
We update inventory periodically when there is a change in available products. In the rare event that you purchase a knife no longer in inventory, we will immediately contact you and work out a resolution that is acceptable to you.
Mis-Priced Items
We are human. In the event that we have made an error in pricing an item, you will be notified with the course of action. We reserve the right to correct the price and will always offer the choice of cancellation to the customer.
Discontinued Service
In the event that the website is permanently discontinued or CollectorKnives ceases operations, all store coupons and rewards points will be void and worthless. All warranties will need to be addressed by the manufacturer. Open orders will be refunded once my wife tends to the funeral ;>
Original Box
We obtain knives from dealers, collections, trades, and any way imaginable. In every case we try and acquire the original box with each knife, but many times this is impossible. Therefore, you are buying the knife; not the box. If the knife came to us in a container, you will get that container with the purchase; otherwise we will package it securely and send you the knife only. If the box is noted in the description or in the picture or noted in the description, you will get it.
Defective Items
The term “defective” has gotten very liberally used over the last few years for some reason. If there is a defect, either the factory or CollectorKnives will resolve it. But small cosmetic issues that neither the factory nor CollectorKnives considers defects will be treated as personal preference issue. For example, if a blade is not “perfectly” centered but is not rubbing the liners. Or slab materials that contain natural variations in color / texture caused by density, etc. Rest assured, we will always offer a solution, but we are not going to get into the cross shipping game to let you pick thru our stock one knife at a time until that “perfect” knife shows up.
Cherry Picking
We do not go thru every knife in stock looking for the exact character that is desired. Not only is that not fair to all future customers, but it is too time consuming for us. Nobody wants to get a knife that has been opened several times and passed over by others. If you have some characteristics that your prefer, email them to us or include them in the notes section of the order and we will do our best to insure the knife picked meets your expectations. But please don’t email / call ahead of time and ask us to go thru the entire store and see if there is something you might be interested in ordering. If we would not be happy to get a knife, we cull it – that simple. So these types of problems very rarely show up with CollectorKnives.