Shipping policy

We have employed a very exhaustive shipping calculator.  Generally there are items that ship free regardless of amount purchased and there are items that incur a shipping cost if the total order is less than $99. If we are preparing to ship and notice that we can combine orders going to the same address, we will.

We are a family business; as such we are not in the store every waking moment. Most weeks we ship three days at least, but this increases to near daily in November and December.

We ship via USPS Ground Advantage mail and optionally USPS Priority or Express to most United States states and territories.  If the USPS tells me they have delivered your package, I will not be responsible for loss or theft. We do not ship internationally.

Insurance

If you wish to add insurance to your order, use the Delivered Insurance option.  We will use the most appropriate form of delivery guarantee for the circumstance.

Order Tracking

You can keep up to date with your order by creating and logging into your account. Once it ships a tracking number will be supplied.

Order Cancellation

Generally we will allow order cancellations right up until we print the shipping label.  Any incurred fees  (see Returns Policy) associated with a cancellation will be held out of the refund.

Special Handling Instructions

If you need to include special handling instructions on the label, such as “Leave at front door”, etc. Please use the “Company Name” or “Address Line 2” components in the address portion itself for these. We must ship to the address provided in the transaction and the order notes are only for preferences or notes directly to CollectorKnives.